If you are placing a new order and delivery is urgent or time critical please consider using one of the expedited or courier delivery options. Couriers are very busy but generally we are not seeing any unexpected delays.
The vast majority of parcels sent via Royal Mail are being delivered promptly but a small proportion are suffering considerable delays.
Due to a perfect storm of increased online shopping, covid working restrictions cause staffing shortages and the seasonal peak there are parts of the Royal Mail network which are overwhelmed at the moment so the usual delivery targets are suspended.
Before contacting us please check the status of your shipment via the Royal Mail tracking portal using the tracking number provided when we confirmed dispatch. If your parcel shows the status "An update will only be provided when we attempt to deliver your item" then it has been acknowledged as being received into the Royal Mail system but has yet to be processed for delivery. In some cases there may be a delay before this status is shown so it is worth checking again the next day.
If your parcel shows a "delivered" status but you have not received it the most likely reason is that it has been left with another household member, neighbour or in your designated safe place.
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