GDPR Policies

Orders and Order Processing

We send account-related emails (such as order status notifications, password reset emails, and more) to the provided email address. For that reason we need to store your email address while you remain our customer.

We use the information in the billing/shipping address section and may send it to a shipping or payment method provider to:

  • Determine what shipping and payment methods are available for your location.
  • Complete the payment or shipping process via the provider that you choose at checkout when you submit the order.

Some members of our staff and/or vendors who sell products in our store and use its administration panel may be able to access your data. We value your privacy, so the access to data is provided on a need-to-know basis in order to operate the store. For example, a vendor only receives your data if you ordered something from them, so that the vendor can fulfil that order.

If you decide that you no longer want to use our store and would like to have your personal data removed from our database (or if you’d like to get all the personal data associated with your account that we have), please send an email.

If you believe that your personal data has been misused, you have the right to lodge a complaint with a supervisory authority. We’re obliged by EU General Data Protection Regulation to let you know about this right; we don’t actually intend to misuse your data.

Registration

Email addresses distinguish customers from each other. You sign in to the store by entering the email address and the password you provide during registration.

We also send account-related emails (such as order status notifications, password reset emails, and more) to the provided email address. For that reason we need to store your email address while you remain our customer.

Other profile fields that may or not be present on this page are stored alongside your email address. We may use this information to contact you, if the necessity arises.

Some members of our staff and/or vendors who sell products in our store and use its administration panel may be able to access your data. We value your privacy, so the access to data is provided on a need-to-know basis in order to operate the store. For example, a vendor only receives your data if you ordered something from them, so that the vendor can fulfil that order.

If you decide that you no longer want to use our store and would like to have your personal data removed from our database (or if you’d like to get all the personal data associated with your account that we have), please send an email.

If you believe that your personal data has been misused, you have the right to lodge a complaint with a supervisory authority. We’re obliged by EU General Data Protection Regulation to let you know about this right; we don’t actually intend to misuse your data.

Product updates

You can opt to have your email address added to a special mailing list for a specific product. Once the product is in stock, you’ll get an email about it automatically, and your email address will be removed from the product’s mailing list.

The data will be visible to some members of our staff. If you’d like to have your personal data removed, send an email.

If you believe that your personal data has been misused, you have the right to lodge a complaint with a supervisory authority. We’re obliged by EU General Data Protection Regulation to let you know about this right; we don’t actually intend to misuse your data.

Newsletters

When you sign up for a specific newsletter, we add your email address to a corresponding mailing list. While it is there, we know that we can contact you by email regarding that topic.

You can always have your email address removed from our mailing lists. There are multiple ways to do it:

  • Once your account is registered, just sign in and unsubscribe from newsletters in profile settings.
  • Use the “Unsubscribe” link in our newsletters that you receive.
  • Send an email.

We may use a third-party email service (MailChimp and/or Mad Mimi) to send newsletters. Some members of our staff can view mailing lists with email addresses. That way they’ll be able to remove your email address from the mailing list, should you request us to do so.

Please note that mailing lists are independent from each other. If you decide not to receive newsletters at all, you’ll have to unsubscribe from all the mailing lists. Even if you do that, you’ll still receive account-related emails (such as order status notifications, password reset emails, and more). It is essential for operating an online store.

If you decide that you no longer want to use our store and would like to have your personal data removed from our database (or if you’d like to get all the personal data associated with your account that we have), please send an email.

If you believe that your personal data has been misused, you have the right to lodge a complaint with a supervisory authority. We’re obliged by EU General Data Protection Regulation to let you know about this right; we don’t actually intend to misuse your data.

Reviews

Your name will appear next to your review or comment, visible to everyone. We also save your IP address as a security precaution, but in can only be viewed by our staff. It will remain in our system until you withdraw your consent. If you’d like to have your personal data removed, send an email.

If you believe that your personal data has been misused, you have the right to lodge a complaint with a supervisory authority. We’re obliged by EU General Data Protection Regulation to let you know about this right; we don’t actually intend to misuse your data.